Another Dimension currently ships only to physical street addresses within the contiguous United States. This includes the 48 adjoining states and Washington, D.C.
We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, or PO boxes. Customers outside our current delivery area are welcome to contact us regarding possible future availability.
Shipping is charged separately and displayed during checkout. Current standard delivery charges are based on artwork size:
Any applicable taxes are calculated separately at checkout.
Each artwork is produced to order. Most orders are expected to arrive approximately three to four weeks after the order is placed. This estimate includes production, handling, and transit time.
Delivery times are estimates and may vary because of production requirements, destination, carrier delays, weather, or other circumstances outside our control.
If Another Dimension cannot ship an order within the timeframe communicated to the customer, we will provide an updated estimate and any cancellation or refund options required by applicable law.
Tracking information will be sent by email after the order ships. Tracking availability and update frequency may vary by carrier.
Acrylic artworks are packed using protective materials intended to reduce the risk of damage during transit. Packaging methods may vary based on the artwork’s size and the production partner fulfilling the order.
Because every Another Dimension artwork is made specifically for its purchaser, all sales are final. We do not accept returns or exchanges, or provide refunds for reasons including:
Customers are responsible for reviewing artwork details, dimensions, pricing, and delivery information before completing an order.
This policy does not apply when an artwork arrives damaged, has a production defect, is materially different from what was ordered, or when another remedy is required by applicable law.
Production may begin shortly after an order is placed. Cancellation or modification requests submitted before production begins may be considered but cannot be guaranteed.
Once production has begun, an order cannot ordinarily be canceled, changed, returned, or exchanged.
If an artwork arrives damaged, has a production defect, or is different from what was ordered, please contact Another Dimension as soon as possible and preferably within three calendar days of delivery.
Please keep all original packaging and provide clear photographs of:
This documentation allows us to evaluate the issue and pursue a claim with the applicable production or shipping partner.
After receiving the required information, Another Dimension will review the matter and arrange an appropriate resolution. When replacement is reasonably possible, replacement will generally be the primary remedy. If replacement is unavailable or cannot be provided within a reasonable period, another appropriate remedy may be offered, including a refund when warranted.
The three-day reporting request helps us document shipping claims promptly and does not limit any rights that cannot legally be waived.
When a refund is approved, it will be issued to the original payment method. Processing time after issuance may vary by bank or payment provider.
For shipping questions, cancellation requests, damaged shipments, production concerns, or other order-related questions, please use the contact information provided on the Another Dimension website and include your order number.
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